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Terms of Use

Last updated 5 August 2026 · Version 2.0

1. Introduction

These Terms of Use (the "Terms") govern your access to and use of the services provided under the CowCard brand.

These Terms apply to your use of our website, Telegram bot, Telegram mini application, mobile and web-based interfaces, wallet services, card services, and all related products, features, and functionalities (collectively, the "Services").

Our Services may include, among other things, crypto-funded payment functionality, wallet services, card issuance and management, balance display, funding and settlement features, integration with digital wallets (including Apple Pay and similar services), payment processing, transaction monitoring, and customer support.

By accessing or using the Services, creating an account, interacting with our Telegram bot or mini application, or otherwise engaging with our platform, you agree to be bound by these Terms and any additional policies referenced herein, including our Privacy Policy.

We may update or amend these Terms from time to time. Any updates will be published through the Services or otherwise made available to you. You are responsible for regularly reviewing these Terms to stay informed of any changes. Your continued use of the Services following the publication of updated Terms constitutes your acceptance of such changes.

These Terms apply to eligible users, unless expressly stated otherwise. By accessing or using the Services, you agree to be bound by these Terms.

You are advised to read these Terms carefully before using the Services. If any provision is unclear or requires clarification, you should contact us before proceeding with the use of the Services.

You are responsible for ensuring that you understand the terms and conditions applicable to your use of the Services.

We recommend that you print or download a copy of these Terms, as well as any applicable fees or pricing information, for your records. The most current version of the Terms is always available through the Services, including within the Telegram bot or other interfaces provided by the Company.

2. Services

The Company provides users with access to a range of functionalities related to digital assets and payment services through its Telegram bot, embedded mini application, and other officially designated platforms (collectively, the "Services"). The scope of the Services includes, but is not limited to, the following:

2.1 Asset Conversion

Users may convert supported digital assets through interfaces made available by the Company. Conversion functionality may be accessible through the Telegram bot, mini application, or other interfaces and enables users to initiate and complete transactions involving the exchange or conversion of assets.

All such transactions are subject to applicable fees, exchange rates, and execution conditions as presented at the time of the transaction. The Company does not guarantee specific rates or execution outcomes beyond those confirmed at the point of transaction.

2.2 Card Services

The Company enables users to access virtual and/or physical payment card services (the "Card Services") through authorised third-party issuers and programme partners.

The issuance, delivery, activation, and use of any card are subject to the terms and conditions of the relevant issuer or programme provider and may vary depending on the user’s location, regulatory requirements, and applicable restrictions. The Company acts as an interface and facilitator, providing access to such services and displaying relevant pricing, fees, and conditions through the Services at the time of use.

2.3 Non-Custodial Balance Functionality

The Company does not provide custodial wallet services and does not hold digital assets on behalf of users in the manner of a regulated custodian or financial institution.

However, users may interact with internal balance representations within the Services in connection with features such as asset conversion, card funding, and settlement operations. Such balances are maintained and processed through third-party infrastructure and do not constitute electronic money accounts, bank accounts, or regulated wallet services.

Section 10 sets out the non-custodial nature of the Services in full, including the absence of control over private keys and the role of third-party financial infrastructure.

2.4 Transaction Execution

Transactions initiated through the Services are processed via integrated third-party providers, including payment institutions, liquidity providers, and technical infrastructure partners.

Once a transaction has been executed, it is considered final and binding, subject to applicable law. Users are solely responsible for verifying all transaction details prior to submission, including recipient information, amounts, and asset types.

The Company reserves the right to refuse, delay, restrict, or cancel any transaction where this is necessary to comply with applicable law, contractual obligations, or internal risk and compliance policies, including in cases of suspected fraud, misuse, or breach of these Terms.

2.5 Compliance, AML, and Risk Controls

The Company operates within a compliance framework and applies anti-money laundering (AML), sanctions, and risk control measures in cooperation with authorised third-party providers.

User activity, including transactions and behavioural patterns, may be monitored for compliance and risk purposes. Certain transactions or activities may trigger additional checks, restrictions, or verification requirements in accordance with applicable laws, regulatory obligations, or partner requirements.

The Company reserves the right to suspend, restrict, or terminate access to the Services where necessary to comply with AML obligations, sanctions requirements, or where user activity is deemed suspicious, unlawful, or inconsistent with the integrity of the platform.

The Company may, at its discretion, update or replace compliance, monitoring, or verification providers without prior notice, provided that such changes do not reduce the level of compliance required under applicable law.

3. Third-Party Services and Integrations

In order to provide the Services in a functional and secure manner, the Company relies on a number of third-party service providers, platforms, and technology partners. These third parties support key aspects of the Services, including infrastructure, transaction execution, compliance controls, card programme functionality, and operational processes.

By using the Services, you acknowledge and agree that certain features and functionalities depend on integrations with third-party providers. As a result, aspects of the Services may be subject to the terms, conditions, and policies of such third parties.

3.1 Core Infrastructure and Integrations

The Company utilises third-party technologies and platforms as part of its Service offering. In particular, the Services are made available through the Telegram platform, including via a Telegram bot and embedded mini application. Telegram acts as a communication and interface layer between you and the Company. The Company does not control the operation, availability, or security of Telegram and is not responsible for any outages, delays, unauthorised access, or other issues arising from the use of Telegram infrastructure.

Card-related functionality is provided through licensed third-party issuers and programme partners. Any payment cards made available through the Services are issued, managed, and operated by such third parties. The Company acts solely as an interface and facilitator and does not itself issue payment cards, hold card balances, or act as a regulated issuer or financial institution.

Your relationship with the relevant card issuer or programme provider is governed by separate terms and conditions, which you may be required to accept when requesting, activating, or using a card.

3.2 Scope of Responsibility and Disclaimer

While the Company seeks to engage reputable and reliable third-party providers, it does not guarantee the uninterrupted availability, security, or legal compliance of any third-party services.

The Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, the Company shall not be liable for any loss, damage, or disruption arising from the acts or omissions of third-party providers.

In particular, the Company shall not be responsible for:

  • any technical failure, downtime, delay, or error caused by third-party systems or infrastructure;
  • any direct or indirect loss resulting from the performance or non-performance of third-party providers;
  • the data protection, privacy, or compliance practices of such third parties;
  • any actions or omissions of Telegram, card issuers, payment partners, or other external platforms not under the Company’s control.

You are encouraged to review the applicable terms of service and privacy policies of any third-party providers whose services are accessed or used in connection with the Services.

The Company reserves the right, at its sole discretion, to modify, replace, or discontinue any third-party provider or integration at any time, with or without notice, provided that such changes do not materially reduce the overall availability or security of the Services.

4. User Registration and Data

4.1 No Traditional Account Registration

The Company does not require users to create a traditional account with a username and password in order to access the Services. Users may interact with the Services directly through the Telegram bot, mini application, or other designated interfaces by initiating communication and selecting available features.

Access to the Services is session-based and linked to the user’s interaction with the relevant platform (such as Telegram), rather than through a standalone account registration system. The Company does not provide or manage login credentials in the conventional sense.

4.2 Limited Data Collection

The Company follows a data minimisation approach and collects only the information necessary to provide the Services, ensure their functionality, and comply with applicable legal and regulatory requirements.

Depending on the use of the Services, this may include identifiers associated with your Telegram account (such as user ID or username), contact details voluntarily provided by you (such as email address or telephone number), device and technical data (including IP address, device type, and operating system), as well as technical logs and metadata related to your use of the Services and transaction activity.

Where card-related features are used, limited transaction-related information may also be processed, including balance representations and transaction history as made available through the Services.

Where required to comply with applicable laws, regulatory obligations, or partner requirements, the Company may request government-issued identification documents or other verification information.

4.3 Risk Monitoring and Verification

The Company may request additional information or apply verification measures where necessary.

The circumstances in which additional checks may apply, and the anti-money laundering, sanctions, and risk control framework under which they are carried out, are set out in Section 2.5.

4.4 Privacy and Data Processing

All personal and technical data processed in connection with the Services is handled in accordance with the Company’s Privacy Policy, which forms an integral part of these Terms.

The Company acts as a data controller in respect of user data and implements appropriate technical and organisational measures designed to protect such data against unauthorised access, alteration, disclosure, or destruction.

Users acknowledge and agree that certain categories of data may be shared with third-party service providers solely for the purposes of providing the Services, ensuring compliance, and maintaining system functionality. Such third parties may include, among others, the Telegram platform and infrastructure providers.

The Company does not sell personal data or use user data for commercial resale purposes.

4.5 User Acknowledgement and Responsibility

By using the Services, you acknowledge and agree to the collection and limited sharing of data as described in these Terms and in the Privacy Policy.

The Company shall not be responsible for any unauthorised access, loss, or disclosure of data arising from circumstances beyond its reasonable control, including vulnerabilities, failures, or security issues related to third-party platforms such as Telegram or other integrated services.

Users are strongly advised not to share unnecessary personal or sensitive information when interacting with the Services.

5. Fees and Transaction Execution

5.1 Service Fees

The Company provides the Services subject to applicable fees, which may include, among others, fees for digital asset conversion, card issuance, funding, withdrawals, and other transactions.

All applicable fees (the "Service Fees") are displayed within the Services, including through the Telegram bot or other interfaces, prior to the confirmation of any transaction. By confirming a transaction, you agree to pay the disclosed Service Fees.

The Company does not apply hidden fees or retroactive charges. All fees are presented transparently at the point of user action.

5.2 Indicative Pricing and Volatility

Any price, rate, or quotation displayed in connection with digital asset transactions (the "Quoted Price") is indicative and reflects market conditions at the time of the request.

Due to the inherent volatility of digital asset markets, the Quoted Price may change between the time of initiation and the time of execution. The Company does not guarantee the stability, availability, or accuracy of any indicative pricing prior to confirmation.

5.3 Final Price and Execution

The final rate applicable to a transaction (the "Final Price") is the rate presented to you immediately prior to confirmation within the Services.

By confirming the transaction, you authorise the Company and/or its integrated service providers to execute the transaction at the Final Price and to deduct the applicable Service Fees.

Following confirmation, the transaction will be processed as soon as reasonably practicable. Until execution occurs, a transaction request may be considered pending and non-binding.

The Company shall not be liable for any losses resulting from price fluctuations, execution delays, or technical or blockchain-related processing delays.

5.4 Confirmation and Settlement

Upon execution, the Company will provide a transaction confirmation through the Services, including details such as the Final Price, transaction amount, and applicable fees.

Where transactions involve card issuance, fiat payouts, or third-party settlement, the Company will submit the relevant instructions to its partners. The timing of settlement and completion may depend on third-party processing times and is not under the direct control of the Company.

5.5 Irrevocability of Transactions

You acknowledge and agree that all executed transactions are final, non-reversible, and non-refundable. This includes, without limitation, digital asset transactions, fiat payouts, and card-related operations.

The Company is under no obligation to modify, cancel, or reverse any transaction once it has been confirmed by you, regardless of errors, changes in intent, or market movements.

However, the Company may, at its sole discretion and without obligation, consider cancellation requests if the transaction has not yet been executed.

5.6 Wallet Ownership and Responsibility

For any transaction involving external wallets or payment destinations, you represent and warrant that the wallet address, account, or payment details provided are accurate and under your control.

The Company does not verify ownership of external wallet addresses and shall not be liable for any loss resulting from incorrect, compromised, or unauthorised addresses or payment details.

5.7 Right to Refuse or Restrict Transactions

The Company reserves the right to refuse, delay, suspend, or cancel any transaction at its sole discretion and without liability where necessary to:

  • comply with applicable laws, regulations, or orders of competent authorities;
  • enforce these Terms or internal compliance policies;
  • address suspected fraud, abuse, or unlawful activity;
  • comply with AML, sanctions, or risk management requirements;
  • manage operational, technical, financial, or reputational risks.

The Company may also apply additional protective measures, including temporary holds or restrictions, pending further review.

5.8 User Responsibility

You are solely responsible for ensuring that sufficient funds are available to complete any transaction, including applicable fees.

The Company may refuse to process a transaction where insufficient funds are available at the time of confirmation. The Company shall not be liable for any direct or indirect losses arising from failed or delayed transactions.

5.9 No Refund Policy

Service Fees paid in connection with completed Services are non-refundable, including fees for successfully executed transactions, card issuance, or withdrawals.

You are not entitled to compensation or reimbursement except where required by applicable law or where a transaction has failed due to a technical issue directly attributable to the Company.

6. User Obligations and Prohibited Use

6.1 Lawful Use of the Services

By accessing or using the Services, you agree to comply with all applicable laws, regulations, and legal requirements in your country of residence, as well as any laws governing the use of digital assets, payment services, and online platforms.

You may use the Services only for lawful purposes and in accordance with these Terms. Any use of the Services in connection with illegal, fraudulent, abusive, or unauthorised activity is strictly prohibited.

You are solely responsible for ensuring that your use of the Services, including any transactions initiated by you, is lawful and does not violate any applicable legal or regulatory requirements.

6.2 Prohibited Activities

You agree not to use the Services, directly or indirectly, for any activity that is unlawful, abusive, or inconsistent with the intended purpose of the platform. This includes, without limitation:

  • engaging in or facilitating money laundering, terrorist financing, sanctions evasion, or any breach of applicable financial crime laws;
  • committing fraud, deception, identity theft, or unauthorised access to accounts, wallets, or systems;
  • conducting transactions related to illegal goods or services, including but not limited to prohibited weapons, illicit substances, or unlawful content;
  • participating in unlicensed gambling, betting, lottery schemes, or similar activities;
  • operating or supporting fraudulent investment schemes, pyramid schemes, Ponzi structures, or misleading financial activities;
  • using the Services for businesses or activities that require a licence or regulatory approval where such authorisation has not been obtained;
  • using payment instruments, wallets, or accounts without proper authorisation or legal ownership;
  • attempting to interfere with, bypass, or manipulate the Company’s security, compliance, or transaction monitoring systems;
  • using automated tools, scripts, bots, or technical exploits to access or misuse the Services;
  • engaging in any activity that may expose the Company, its users, or its partners to legal, regulatory, reputational, or financial risk.

The Company reserves the right to interpret and expand the scope of prohibited activities where necessary to protect the integrity of the Services.

7. Limitation of Liability

7.1 Disclaimer of Warranties and Service Availability

To the maximum extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis.

The Company makes no representations or warranties, whether express or implied, regarding the availability, reliability, accuracy, performance, or continuity of the Services, or of any data, transactions, or content made available through the platform.

The Company may perform scheduled or unscheduled maintenance, updates, or improvements, which may result in temporary interruptions, delays, or limited availability of the Services. The Company shall not be liable for any losses, missed opportunities, or damages resulting from such interruptions.

You are solely responsible for assessing your financial situation, technical understanding, and risk tolerance before using the Services. All use of the Services is at your own risk. The Company does not provide any service level guarantees or uptime commitments, and the availability of the Services depends on multiple independent systems.

7.2 User Responsibility and Liability

The Company shall not be liable for any loss, damage, or liability arising from your actions or omissions, including but not limited to:

  • failure to comply with these Terms or applicable laws;
  • errors in transaction details, including incorrect wallet addresses, payment instructions, or amounts;
  • misuse or improper use of the Services;
  • unauthorised access resulting from your failure to secure your Telegram account, device, or credentials;
  • use of the Services in breach of any restrictions or limitations.

You bear full responsibility for verifying all transaction details and ensuring that your use of the Services is lawful.

7.3 Third-Party Services

The Services rely on third-party providers, including but not limited to Telegram, card issuers, payment partners, and infrastructure providers. The scope of the Company's responsibility in respect of such providers is set out in Section 3.2.

Your use of third-party services is at your own risk and subject to their respective terms and policies.

7.4 Technical Risks and External Dependencies

The Company does not guarantee uninterrupted or error-free operation of the Services. Due to reliance on external infrastructure, APIs, and distributed systems, disruptions may occur outside of the Company’s control. In particular:

  • the Services depend on the availability and proper functioning of the Telegram platform, and any disruption, restriction, or failure of Telegram may affect access to the Services;
  • the Company does not control blockchain networks, and transaction delays, network congestion, failed confirmations, or changes in transaction fees may impact execution;
  • third-party providers may experience outages or operational failures that affect the availability or functionality of the Services.

Such events shall not constitute a breach of these Terms.

7.5 Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to natural disasters, acts of war, civil unrest, terrorism, pandemics, regulatory actions, network failures, power outages, labour disputes, cybersecurity incidents, or failures of financial institutions or payment systems.

During such events, the Company’s obligations may be suspended or delayed for the duration of the impact. The Company will use reasonable efforts to restore Services, but you acknowledge that no compensation or liability shall arise from such disruptions.

7.6 Transactions During Disruptions

Transactions initiated during technical disruptions or force majeure events may be delayed, cancelled, or executed under changed conditions.

The Company does not guarantee execution, timing, or pricing of such transactions and shall not be liable for any resulting losses. Transaction conditions, including exchange rates, may change before execution.

7.7 Exclusion of Indirect Damages

To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to:

  • loss of profits, revenue, business opportunities, or reputation;
  • loss of data or digital assets;
  • inability to access or use the Services.

8. Suspension and Termination

8.1 Termination by the User

You may stop using the Services at any time. Where applicable, you may submit a request to terminate your use of the Services through the Company’s official communication channels, including via the Telegram bot or designated support email.

The Company may require sufficient information to identify your activity (such as your Telegram ID or associated contact details) and may request additional verification to prevent unauthorised or fraudulent requests.

Following verification, access to the Services may be disabled. However, the Company is not obligated to delete transaction records, retain access, or reverse any completed Services, except where required by applicable law. All obligations incurred prior to termination, including fees, liabilities, or breaches, shall remain in full force.

No refunds, compensation, or reimbursement shall be provided in connection with termination initiated by you.

8.2 Suspension or Termination by the Company

The Company reserves the right, at its sole discretion and with or without notice, to suspend, restrict, or terminate your access to the Services, in whole or in part. Such action may be taken in circumstances including, but not limited to:

  • technical or operational reasons, including maintenance, system changes, infrastructure updates, or discontinuation of features;
  • legal or regulatory requirements, including compliance with applicable laws, sanctions, court orders, or obligations to partners;
  • suspected or actual breach of these Terms, including prohibited use or misuse of the Services;
  • detection of suspicious, fraudulent, or high-risk activity;
  • actions that may expose the Company or its partners to legal, financial, or reputational risk.

The Company may also act on information received from third-party service providers, compliance partners, or risk monitoring systems.

8.3 Consequences of Termination

Upon termination or suspension of access to the Services:

  • you must immediately cease all use of the Services;
  • the Company may cancel, suspend, or decline any pending or unconfirmed transactions;
  • the Company is not obligated to complete, restore, or reprocess any transactions affected by such termination;
  • the Company may retain personal data, transaction records, and related information in accordance with its Privacy Policy, internal compliance procedures, and applicable legal obligations;
  • you remain responsible for any outstanding obligations, liabilities, or violations arising prior to termination.

Re-accessing or attempting to access the Services after termination without the Company’s explicit written consent is prohibited. The Company may block or reject any such attempts, including those associated with linked identifiers, devices, or accounts.

8.4 Finality of Decisions

You acknowledge and agree that the Company may, where necessary to protect its legal, regulatory, commercial, or reputational interests, suspend or terminate access to the Services without prior notice or explanation.

All such decisions shall be final, and the Company shall have no obligation to reinstate access or provide compensation, except where required by applicable law.

9. Changes to the Terms

9.1 Right to Modify

The Company reserves the right, at its sole discretion, to amend, update, supplement, or replace these Terms at any time, in whole or in part, without obtaining prior consent from users.

Such changes may reflect, among other things, modifications to the nature, scope, or availability of the Services, changes in applicable laws, regulations, or compliance requirements, updates to technology, infrastructure, or third-party integrations, adjustments to risk management or internal policies, changes to pricing, fees, or the Company’s business model.

Updates may affect any part of these Terms, including definitions, user obligations, liability limitations, and other material provisions.

9.2 Notification of Changes

Where appropriate, the Company may notify users of material changes through the Services, including via the Telegram bot, system messages, or email where provided.

Updated versions of the Terms will be made available through the Services, including via accessible links or designated sections within the platform.

You acknowledge and agree that such methods constitute sufficient and valid notice, that you are responsible for reviewing updates and staying informed of the current version of the Terms, and that the Company is not required to provide individual or personalised notice.

9.3 Effective Date and Acceptance

Unless otherwise stated, changes to these Terms take effect immediately upon publication or on the date specified in the relevant notice (the "Effective Date").

Your continued use of the Services after the Effective Date constitutes your acceptance of the updated Terms.

If you do not agree with the changes, your sole remedy is to cease using the Services and, where applicable, request termination in accordance with Section 8.

The Company shall not be liable for any loss, disruption, or damages arising from changes to these Terms or your decision to discontinue use of the Services.

10. Non-Custodial Nature of the Services

10.1 Technical Interface Only

The Company provides access to certain functionalities, including digital asset conversion, card-related services, and payment initiation, through its Telegram bot and other official interfaces (the "Services").

The Company operates solely as a technical interface facilitating interaction with third-party providers and infrastructure. The Company does not itself provide custody, settlement, or financial account services. In particular, the Company does not:

  • operate or provide custodial wallets or accounts;
  • host or manage blockchain wallets on behalf of users;
  • hold, store, or safeguard digital assets or fiat funds.

All transactions are executed through third-party providers, and the Company does not directly receive, hold, or transfer funds on behalf of users.

10.2 No Control Over Private Keys or Wallet Access

The Company does not generate, request, access, store, or control private keys, seed phrases, or wallet credentials.

You acknowledge and agree that any wallets used in connection with the Services are controlled either by you or by independent third-party providers, that the Company has no ability to recover access to any wallet or reverse any blockchain transaction, and that the Company does not monitor or control wallet balances or availability.

You are solely responsible for maintaining the security, confidentiality, and accuracy of your wallet credentials and transaction details.

10.3 No Fiduciary or Custodial Relationship

Nothing in these Terms or in your use of the Services creates any fiduciary, custodial, trustee, or agency relationship between you and the Company.

The Company does not act as a custodian, trustee, escrow provider, or financial intermediary with respect to your assets.

10.4 Third-Party Financial Infrastructure

Where the Services involve balances, payments, or card-related functionality, such services are provided and maintained by licensed third-party financial institutions, payment service providers, or card issuers.

The Company does not control such balances and shall not be responsible for:

  • settlement delays or processing times;
  • loss of funds held by third-party providers;
  • insolvency or operational failures of such providers;
  • account restrictions, freezes, or enforcement actions imposed by third parties or regulators.

Your relationship with such providers may be subject to their own terms and policies.

11. Risk Disclosure, No Advice, and Indemnification

11.1 Acknowledgement of Risk

By using the Services, you expressly acknowledge and accept that transactions involving digital assets (including cryptocurrencies, tokens, and blockchain-based instruments) are inherently risky.

Such risks include, without limitation, market volatility, where asset prices may fluctuate rapidly and unpredictably; irreversibility of transactions, meaning that once submitted, transactions cannot be cancelled or reversed; technological risks, including delays, failures, or loss of transactions due to network issues, smart contract errors, or third-party failures; regulatory risks, as the legal status of digital assets varies across jurisdictions and may change; and security risks, where you are solely responsible for safeguarding your wallets, credentials, devices, and access to Telegram or other interfaces.

The Company does not guarantee any particular outcome, price, or availability of Services, and you assume full responsibility for any losses arising from your use of the Services.

11.2 No Warranties and No Financial Advice

The Company does not provide any guarantees regarding pricing, execution, availability, or timing of transactions, including exchange rates, blockchain confirmations, or payment processing.

You acknowledge that the Company is not a licensed financial advisor, broker, asset manager, or investment firm. The Services are provided solely as a technical interface enabling transactions and do not include financial, investment, legal, or tax advice.

No communication from the Company, including through the Telegram bot, support channels, or system interfaces, shall be interpreted as a recommendation, endorsement, or advice to buy, sell, hold, or otherwise transact in any asset.

You are solely responsible for your decisions and are encouraged to seek independent professional advice where necessary.

11.3 Responsibility for Transactions and Errors

You are responsible for monitoring your transaction history and ensuring the accuracy of all transaction details.

In the event of an error or suspected unauthorised activity, you must notify the Company without undue delay. The Company may, at its discretion, take reasonable steps to investigate or assist, but does not guarantee recovery of funds or reversal of transactions.

11.4 Limited Liability for Unauthorised Transactions

Where required by applicable law, the Company may be liable for unauthorised transactions directly caused by its fault. However, such liability shall not apply where:

  • you fail to notify the Company without undue delay;
  • the loss results from your failure to maintain security of your account, device, or credentials;
  • you have acted fraudulently or with gross negligence;
  • the transaction is disputed after an unreasonable period of time.

To the extent permitted by law, any liability shall be limited to the minimum required by applicable legislation.

11.5 Indemnification

You agree to indemnify and hold harmless the Company, its affiliates, partners, and service providers from and against any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or in connection with:

  • your breach of these Terms;
  • your violation of applicable laws or regulations;
  • your misuse of the Services;
  • any transaction or activity initiated by you.

This obligation shall survive termination of your use of the Services.

Where you act on behalf of a legal entity, you represent and warrant that you have the authority to bind such entity and that the Services will not be used in violation of applicable laws or for undisclosed or unlawful business purposes.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms, and any dispute, claim, or controversy arising out of or in connection with them or the use of the Services, shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

You acknowledge that the Company may not be registered or licensed in all jurisdictions, and therefore certain consumer protection or financial regulatory frameworks may not apply depending on your place of residence.

12.2 Pre-Dispute Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute by contacting the Company through its official support channels, including the Telegram bot or designated support email.

The Company shall have up to thirty (30) calendar days to review and respond to such request in good faith.

12.3 Arbitration Agreement

Subject to the completion of the pre-dispute resolution process, any dispute, controversy, or claim arising out of or in connection with these Terms, including their validity, interpretation, performance, breach, or termination, shall be finally resolved by arbitration.

The arbitration shall be conducted under the rules of the ADR Institute of Canada (ADRIC) or another recognised arbitration body selected by the Company.

  • Number of arbitrators: one (1);
  • Seat of arbitration: Toronto, Ontario, Canada;
  • Language of arbitration: English;
  • Applicable law: laws of Ontario and applicable federal laws of Canada.

The arbitral award shall be final and binding on the parties and may be enforced in any court of competent jurisdiction.

12.4 Waiver of Class Actions

To the fullest extent permitted by applicable law, all claims must be brought on an individual basis and not as part of any class action, collective action, or representative proceeding.

You expressly waive any right to participate in a class action or class arbitration against the Company.

12.5 Injunctive Relief

Nothing in this Section shall prevent either party from seeking interim or injunctive relief from the courts of Ontario where necessary to protect its rights, preserve the status quo, or prevent irreparable harm pending resolution of the dispute through arbitration.

13. Miscellaneous Provisions

13.1 Severability

If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from these Terms, and the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

Where possible, any invalid or unenforceable provision shall be replaced with a valid provision that most closely reflects the original intent and economic purpose of the affected provision.

13.2 Survival

Any provisions of these Terms which by their nature are intended to survive termination shall continue in full force and effect after termination or suspension of the Services. This includes, without limitation, provisions relating to limitation of liability, indemnification, dispute resolution, and compliance obligations.

13.3 Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without the prior written consent of the Company.

The Company may assign, transfer, or delegate its rights and obligations under these Terms to any affiliate, successor, or third party without your consent, including as part of a corporate restructuring, sale, or business transfer.

13.4 Contact and Support

Support is provided exclusively through official digital communication channels:

  • Telegram: via the official Company bot interface;
  • Email: moo@cowcard.xyz or any other officially designated support address.

The Company does not provide support via telephone, social media, or unofficial channels. Any communication through such channels shall not be considered valid or binding.

The Company may request additional information or documentation where necessary for verification, security, or compliance purposes. You are responsible for ensuring that your communication channels remain accessible and that messages from the Company are not blocked or ignored.

13.5 Entire Agreement

These Terms, together with the Privacy Policy and any additional policies referenced herein, constitute the entire agreement between you and the Company regarding the use of the Services and supersede any prior agreements, communications, or understandings.

13.6 No Waiver

Failure or delay by the Company in exercising any right or remedy under these Terms shall not constitute a waiver of such right or remedy. Any waiver must be made expressly in writing to be effective.

13.7 Language

These Terms are drafted in the English language. Any translations are provided for convenience only, and in the event of any inconsistency, the English version shall prevail.